August 8, 2005

Tow trucks and problem resolution.

Argh. So, I was out of town last Friday, and my memory glitched the 'side of the street' parking regulations. As a consequence, my TR6 was towed. I went to pick it up this morning, fearing what I'd find; the TR is really too small to be handled by standard wreckers without damage. I paid the $130 ransom for the car at the office, and the manager said "Oh, the green TR? Yep, I wantcha to know, we used a wheel lift on that...can't tow 'em from the frame, we know that."

I was heartened by his assurances, and thanked him before heading out to pick Amanda up from the tow lot.

Unfortunately, there's a massive gouge in her front fender, all the way down into the metal, and the fender (up near the headlight) is dented in from the impact.

Breathe.

I pointed this out to the manager, who really did seem quite upset that after the lengths he'd gone to reassure me, there was damage to the car. As I am a firm believer that the best way to sort things out is up front and amongst the parties involved, I let him check his paperwork to verify the gouge hadn't been there (well, I knew it hadn't, and it was clearly fresh, but I'm not going to begrudge him the check).

He has asked me to take the car to his associated body shop, where they will 'make things right.' I checked with the police to make sure I didn't lose any documented rights by accepting the car (after taking cameraphone pictures of it), but shook his hand on it and drove off the lot.

Part of me thinks I may get screwed. But on the other hand, it's one fine thing to rant and bitch that not enough people in the world just make the effort to fix things without resorting to lawyers and all manner of measures like that. He treated me civilly and offered a solution which would result in no paperwork, and no out of pocket expense to either of us. While I may have less recourse if I'm not happy with the results, I have no reason to state ahead of time that I won't be, and it's in both our best interests for me to be happy with the repair. Given that, and given his courteous treatment of me given this offer to amend the situation, then I'm going to say it's my burden to take him up on his offer.

We'll see how it goes.

If the repair is well done, then I'll buy him a bottle of whatever he's drinking, on the theory that when problems like this are solved with both parties shaking hands and doing the right thing, we're all better off. There's too much crap in the world for our blood pressure to suffer from things that go right. I do hope that's what ends up happening; I'll add the cost of the bottle to the cost of the tow in my mental "YOU IDIOT" budget.

Then I'll apologize to my car for leaving her on the wrong side of the street. :-(

Posted by jbz at August 8, 2005 7:34 PM | TrackBack

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