April 12, 2005

iPod Stuck on Apple Logo - fix

Put my iPod in the cradle today and got a lovely looping Apple Logo (boot, Apple logo, hiccup, blank screen, Apple logo, wash, rinse, repeat.) Resetting the iPod (it's a 4th gen, so hold down Select and Menu) simply started the cycle over. After thrashing around a bit, I tried running the restore program on my Mac, but that wouldn't work either, because the iPod wouldn't come up far enough for the Mac to recognize it either as an iPod or even as a Firewire disk (argh).

Anyway, the eventual solution: Diagnostic mode. Woohoo! Yep, if you have a 4th gen iPod that won't talk to you (in my case, if you have an Apple logo stuck on the screen) try the following sequence of steps:

  • Hold down Select / Menu (to reboot the iPod)
  • As soon as the Apple logo appears, hold down Rewind / Select until...
  • ...you see a backwards Apple Logo.
  • At this point, you will have entered Diagnostic Mode. It'll test the RAM, and then tell you to HIT PLAY TO CONTINUE. Hit 'Play'.
  • You'll be in a menu that you advance by hitting FF (Fast Forward). Advance to the 'DISKMODE' entry.
  • Hit 'Select.' This will put you into Firewire Disk mode. The screen should change to the familiar 'Do Not Disconnect' mode. At this point, connect it to the computer.
  • Run the restore utility; it should now recognize the iPod and offer to Restore the factory software. Do so. You'll lose whatever's on it, but you'll avoid having to send it back in to Apple and pay them $49 or whatever to do basically the same thing. :-)

Posted by jbz at April 12, 2005 2:41 PM

Comments

my ipod was perfectly fine then i unplugged it from the computer and it started showing the apple logo, i got it to go back to regular mode and all my songs were deleted, and now its back on the logo page and wont change

Posted by: Timber at August 31, 2009 5:54 PM

Hey, for those with a problem with the "new" classics, did this happen after you had it for about a year? Just out of curiosity

Posted by: Sarah at August 19, 2009 5:18 PM

My 30GB ipod video 5th gen is stuck at the apple logo, the backlight does not on, it's not going into diagnosic test mode, have reset it couple of times, it is not recognized by any of my computers, i am using original ipod usb cable which is charging the battery just not indicating it so the usb connection is fine, replaced the hard drive hoping it will fix it, yet out of luck....someone please help

Posted by: Sanjay at August 14, 2009 8:16 PM

Hello!! What if there is no 'DISKMODE' what can i do?

Posted by: Paschalis at July 27, 2009 5:10 PM

sum1 help me! i got an ipod classic(120gb) i dont know the fancy name..but its stuck on the apple logo i tryed the rewind thing but nothing happening! sum1 help me! PLEASE!!!!!

Posted by: leland at June 17, 2009 12:06 AM

my 80gb classic is stuck on the apple screen but i can put it in and out of disk mode. i tried the diagnostic test but it keeps getting stuck on the screen for HP DETECT TEST. Its getting really frustrating, iv upgraded, restored rebooted and rest till im blue in the face and all with the same result - either disk mode or this stupid screen! Can anyone help?

Posted by: Sarah at June 15, 2009 5:53 PM

Omg thanks for the help. i have a 5th generation ipod, the tips were helpful but as for me instead of hitting fast forward, which didnt work in my case i pressed the play button for a few seconds and it went to the donot disconnect mode then i followed the rest of the instructions and it worked. hope this can be helpful.
Thank you once again! :)

Posted by: booger at May 15, 2009 10:18 PM

I have a new ipod touch and it is stuck at the itunes connect screen. The weird thing is that one day before school the screen was normal then when i came home it just randomly said itunes connect... i was so mad i am and i dont know what to do.

Posted by: Pierce at April 18, 2009 12:20 AM

I tried all the steps above and nothing happened it just went back to the same old screen PLEASE HELPPPPPPPP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :(

Posted by: Britt at April 6, 2009 2:09 PM

so yeah my ipod is just stuck at the "apple logo". iv reset it many times and tryed to do the rewind/back and select thing but nothing happened??
Help me please.

Posted by: Zac Wozniak at March 20, 2009 5:08 PM

i have a 3G ipod nano 8Gb and i got it onto diagnostics mode bt then i pressed a few buttons and it went to tv pattern test, can't get out of it HELP???

Posted by: Matthew at March 19, 2009 5:00 AM

yo my 3rd gen ipod is stuck on an apple screen and some of the other post got so far and it still doesnt work. the diagnostics mode really doesnt help when u dont really know what it is used for so can someone give me some advice thnx.

Posted by: ek712 at March 12, 2009 2:24 PM

can any one help, my ipod 3rd generation is stuck on the apple logo. when I try to reset it the logo goes of for a second then comes back on again.

Posted by: sheila at November 2, 2008 2:24 PM

HEY
i just bought the used iPod before 2 days but now it's stuck so plzzzzzzzzzzzzzzzzzzzzzzzzzzz any1 help me out plzzz help me guys....
Thank you

Posted by: Arshma at October 26, 2008 4:28 AM

Thank you thank you thank you... i thought my ipod was toast!

Posted by: forever grateful at September 17, 2008 10:01 PM

hi well i tried those steps and they did't work i ipod is still in a endless apple screen
any other suggestions

Posted by: od at September 17, 2008 1:14 PM

Hi, my ipod 8g nano video is stuck in a connecting,ejecting loop - meaning i can't reset to factory settings as it connects to my PC for a split second an then is gone again. I've tried everything involving manual resets, and uninstalling itunes etc to no avail.

Can anyone help me?

Posted by: inXane at April 8, 2008 6:27 PM

Hi guys, lately I bought a classic 80gig.It got stuck and I checked out your site. Great! Wonderful! My ipod is back on the road.hehe. Thank you for your precious infos found here.

Cheers

Prakash

Posted by: Prakash at February 10, 2008 5:10 AM

mitch, the first person to comment
thank you sooo much, i thought my ipod was done
but then i did what you said
your about the only person that knew what to do with a 3rd generation
and it worked!!!!
im so excited

Posted by: Elizabeth at November 6, 2007 11:24 PM

Awsome! I have a 3rd generation ipod with the same stuck on apple logo problem, and rebooting did not help. One the 3rd generation to fix this:
You hold menu and play to reboot, then hold fforward and reweind buttons together. This gave me "Disk Mode" "Okay to disconnect". I then attached it to my computer that finally recognized it and was able to restore it with itunes.

I thought the thing was a lost cause.
Thanks!

Posted by: mitch at April 22, 2007 11:02 PM

hey my ipod is stuck on disc mode!!
it won't reset all it keeps saying is ipod is updated ok to disconect.
i want to get it off disc mode!!!
can you HELP!!??

Posted by: hey you at March 18, 2007 9:31 AM

My I Pod is stuck in disc mode I haven't got a clue how to get it off. I am not very computer literate which is making it more difficult to do, Can anyone help please

Posted by: at February 20, 2007 6:16 AM

I CANT GET SONG TO DOWLODE TO MY IPOD WHAT DO I DO

Posted by: ABEL MORENO at February 12, 2007 3:41 AM

my (4th g) is stuck on battery charged symbol and stays on all night and drains the battery tried disk mode so far no luck, any suggestions. ps it plays goes through menus ok but wont shut off best i can do is that charged symbol stuck on

Posted by: colin at January 22, 2007 11:50 PM


I downloaded EphPod from engadget today so I can copy my music into my computer and edit song titles but after I saved the changes on my iPod...I disconnected it without removing the hardware properly then the screen got stuck on the apple icon. The screen also lights up and 'clicks' when it darkens. I thought maybe if I drained the battery by letting it do that for a while I can charge it up again :/ but when I plugged it back in to the computer it says "please wait, low battery."
Then when it has enough power for the backlight to turn on, the apple logo just shows up again and repeats the whole light up/shut off deal. So I can't charge it OR reboot it.

HELP PLEASE, SOMEBODY?!

Posted by: Shelby A. at January 18, 2007 12:24 AM

Hi

Wonder if anyone can help me? I have a new Video Apple IPOD and I am having problems. It asked for a restore but once I restore it goes through the process and the ipod continues to ask for a restore. Any suggestions.

Could this be caused as the battery is very flat. Will it change once I charge it up fully. Even while I am charging it, all is in gray and not colour.

Any help appreciated.

Cheers

Posted by: Cherry Fraser at January 8, 2007 4:26 AM

OMG YOU ROCK!

Posted by: Andypang at January 5, 2007 3:38 AM

Hey dude my ipod is stuck on the charge screen its really weird any help mates and i would totally appreciate it

Posted by: Arick T at January 3, 2007 5:20 PM

hey, you totaly rule man, my i pod was stuck in disk mode, ive got no clue how or why that happened but you have saved my life cos if i had to ask the missis for 50 quid to get it fixed she'd have gone barmy!!

Posted by: balmbra at December 28, 2006 8:01 AM

Thnx heaps! Was about to give up, give in and pay someone to fix what took 2 minutes! Nothing else helped.

Posted by: JWkenpo at December 26, 2006 11:33 AM

kool! my ipod works now after following your steps! thanks heaps.

Posted by: arthur lau at December 15, 2006 3:29 AM

I found the solution here:
http://www.geofftech.co.uk/obsessions/ipod/ipod_faq.htm#when


Posted by: at November 23, 2006 9:23 PM

I have a 3rd Gen iPod and it's been stuck on the Apple logo and the folder with exclamation point.
When I get to the Diagnostic menu, it's a little different than the one shown on this website: http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Instead of the SDRAM test, it's got a USB test of some sort.
And the instructions you have say to go to Firewire Disk Mode and connect the iPod to the computer. I've only used USB to connect teh iPod to my computer (I don't have firewire).
Can this still work?

Posted by: laura at November 18, 2006 5:31 PM

I tried the steps, and also read other peoples comments and i still recieve the ipod logo blinking on and off.. err

i think my case was due to me plugging in my ipod into a usb port that wasnt plugged into the motherboard.

that is what i think did it ,


if anyone has any recomenations, i would love you...
almost as much as i loved my ipod

Posted by: matt at October 5, 2006 3:38 PM

I couldn't get my 3rd GEN 30gb iPod out of its endlessss loop. I've been trying for weeks to reset it properly, searching loads of blogs etc, even replacing batteries etc until by luck I stumbled on this page http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/ which allowed me to go into diagnostic mode and reset [along w/ a few other tests]. After following the instructions my iPod lit up like a pinball machine and I preformed the tests and it finally reset itself. The iPod is alive again... but for how long I do not know [I know the laptopsforless.com battery is good!]. :) Good luck, I know this is for a 3rd GEN iPod but since I could barely found any info about this particular problem of an endless loop I thought I would post here in case a 3rd GEN'er stopeed by. Hope this helps.

Posted by: Jeremiah Laabs at September 22, 2006 5:08 AM

I have tried all the above steps recommended, but my ipod still isnt responding. It will reset, but will not go into the diagnostics mode. It resets , makes some quite clicking noises, then just stays on the apple logo. I think the reason mine broke, was becuase I disconnected the ipod without ejecting it. It wasn't the first time either, but it might have been its last.
Anyone got any other suggestions??

Posted by: noner at September 10, 2006 3:15 PM

wow thanks so much this totally worked i hadnt used my ipod in months and right as i was going to go buy a new one i tried this and now it is fine....

Posted by: Erin at September 9, 2006 2:15 PM

I need help with my i-pod!!! i have read ever comment posted on here and my i-pod still dosnt seem to be working :(... im stuck on the "i-pod apple" and then i try to do the first step which is restarting it by clicking menu and select and it will restart and then i try to do the next step by holding down select and rewind/back and nothing happens, like the apple dosnt flip or anything and i have held it for a LONG time... someone PLEASE PLEASE PLEASE help me!!! thanks

Posted by: Jasmine at August 24, 2006 8:57 PM

all of you that the procedure might seem not to work...

sometimes the shut down-startup-apple logo loop only ends when battery drains, so first step of procedure just jump, go directly to press rewind and keep it pressed for a while, the reverse logo and diagnostics menu will appear...hope this helps

Posted by: ike at August 19, 2006 10:12 AM

Fixed with advice from previous post(hold down menu and select for a reset).

thanks a bunch to the site.

Posted by: liz at August 18, 2006 8:22 AM

Ipod is stuck on Disk Mode with "ok to disconnect" under a checkmark. Suggestions?

thanks so much.

Posted by: Liz at August 18, 2006 8:15 AM

I cant find the DIskmode entry... where is it? i've looked all thru the menu!

Posted by: Surfingpikachao at May 18, 2006 12:54 PM

I had a very similar problem. One point in time, my iTunes had froze, and somehow threw the iPod in reset mode, it would not stop.

It also had days of being stuck on the 'not charged enough' icon, and the Sad Face iPod picture.

I followed the steps listed by the original poster, but nothing worked. Screwing around because I felt I had been beat, I went into the Memory part of the Diagnostics Menu (to access diagnostics, look at the top of the page) and ran all of the memory tests. The last memory last on my menu is Iram, or something similar. Once when, it said Waiting... for about two minutes, then flashed the Apple picture. Now... while my iPod was stuck in reset mode whenever the Apple picture came up, the screen was not lit up. After the Iram test, it lit up, and loaded the iPod like normal.

I hope this works for someone else, I am very glad I've finally figured this out.

Posted by: Chris at May 8, 2006 1:58 AM

ipod wont down load says cant find file to open dont know wot i done was ok till today

Posted by: pasq8 at May 3, 2006 6:51 PM

hi my 5th generation i pod is stuck in the do not disconnect mode....
please help .

Posted by: Binil Varghese at March 27, 2006 12:33 AM

awesome buddy, that was a life saving tip. why the heck isn't it posted on the apple site? i spent the last few hours frantically searching for info and finding **** like "check the power cord". in any case kudos to you for a great tip.

Posted by: navin at March 16, 2006 2:41 AM

hi my ipod got stuck it doesnt get detected by my pc, does not charge, or go past the apple symbole.
all that happens is that the apple symobol come on for a few seconds then goes to a www. apple support thing?
i have tryed all methods of reseting it with no luck. i know the wires are fine as is the charger and my pc... please help

Posted by: shahin at March 8, 2006 9:47 AM

my ipod got stuck, this helped thx

Posted by: tammy42125 at February 27, 2006 6:50 PM

Man you are awesome. Boy was i sweating bullets, especially since my warranty ran out last month. Thank you for your help. I posted a link to your site from my blog, i hope that's OK

Posted by: hepkat at February 27, 2006 11:49 AM

nevermind

Posted by: derrick81787 at February 22, 2006 6:13 PM

Hi, it's me again. This time I didn't do anything. My ipod just didn't boot up one day, and gives me the picture of the frowning ipod instead. This time when I follow these directions, it reboots while holding Menu+Select, but the Select+Rewind does nothing. I'm not sure what's going on, and nothing on Apple's website helps either.

Posted by: derrick81787 at February 22, 2006 5:42 PM

hey i have the same problem with my iPod. It gets stuck on the apple screen and wont do anything, it will restart again when i hold the menu and center buttons but it wont get past the apple. Then when i try to do diagnostic mode, it just beeps and the screen is blank...please help me!

Posted by: ndude at February 18, 2006 1:51 PM

My ipod is stuck at apple sign, and then tells me to go to www.apple.com/support/ipod. Does anyone now how to get pasted this?

Posted by: Chris at December 25, 2005 3:08 PM

Have you tried booting your 'pod into diagnostic mode? For clickwheels, try holding down 'Select' and 'Back' (rather than 'Menu'). Hold those for five or ten seconds, then let go - you should get a *backwards* Apple logo, and then HIT PLAY TO CONTINUE. Doing so will get you a list of diagnostics from the firmware, including 'force Firewire mode.'

You might have to do the normal reset, and then switch to the Select/Back when the regular Apple logo appears. Try that if the first doesn't work. If you have a 3G (four buttons) I'm not sure of the button sequence for Diagnostic mode, but Google's your friend there. Good luck!

Posted by: J.B. Zimmerman at December 13, 2005 11:54 AM

Nothing suggested by anyone on any sight gets me past the STUCK APPLE LOGO. Does anyone have another tip? I get the apple to disappear/appear when I press select and Menu, but that's as far as I get. Thanks!

Posted by: at December 13, 2005 12:04 AM

Dude... you're the best!!! Thanks.

Posted by: Les at December 7, 2005 8:34 AM

Derrick-
You're welcome! Glad it helped you. Now if only mine wasn't finally explaining to me that it is, in fact, dead and out of warranty :-( :-)

-jb

Posted by: J.B. Zimmerman at November 15, 2005 6:29 PM

Hello. I just followed those directions you have posted and it worked perfectly even on a Windows machine. I just wanted to say thanks. I crashed my ipod majorly while being stupid and playing around with installing a different operating system on it, and have been trying to find a way to fix it for over a month. Nothing I'd found had worked until this. Thanks alot!

Posted by: derrick81787 at November 15, 2005 6:07 PM

Hmm...the next thing to try might be to run these steps again, and then instead of just running the iPod restore utility, try using the Disk Utility and 'secure erase' the iPod as an external drive. This will force an actual overwrite of all the sectors on the iPod drive with zeroes. If the drive is damaged, then it should fail this process and warn you. If it succeeds, then try restoring the factory software again, as the format is a much more complete process than simply rewriting the iPod software.

One tip: When performing the format, leave the iPod on its side. Mine got ludicrously hot, and it seems to use the aluminum as a heat sink, so I figured best to leave it uncased and with the aluminum exposed to air.

Posted by: J.B. Zimmerman at July 27, 2005 2:55 PM

did all that but still didnt accomplish anything, as soon as i plugged it in to the computer, it just did the same thing. i inscalled the update on 6-26

Posted by: akex at July 27, 2005 9:44 AM